Claim assistance

Unfortunately damages happen every day. In order to minimize them, Total Ins suggests to follow our instructions below which will ensure your safety. We welcome yours calls on 00359899999161 (24/7) in order to assisting you. We will be happy to help you!

Don’t leave/forget your keys or documents in your vehicle.

If you lose your remote, keys, driving license or number plates, call the traffic police and police immediately and ask for documents for the event from them. Call the insurer within 24 hours from the event.

In case of a light accident call the traffic police (166) or SOS (112) and request their visit. In case they do not make an appearance at the place of accident, call your insurer for instructions. In case that you cannot contact your insurer, please fill in the protocol and register it on (166 or 112). Register your accident protocol with the insurer no later than 3 days from the date of the accident. Don’t leave the place of the accident before you take the protocol.

In case of a big accident call the traffic police (166 or 112) and ask for their visit. They are obliged to visit the accident and give you a protocol from the event. Register your protocol with your insurer no later than 3 days from the date of the accident. Don’t leave the place of accident before you take the protocol.

In case of theft immediately call the Police. Call the insurer no later than 24 hours.

In case of fire immediately call the Fire brigade on??? Call the insurer no later than 24 hours.

In case of natural disaster call the Meteorologist office at 090012015 and take a proof letter from them. Call the insurer no later than 3 days.

You are obliged to show your vehicle or property to the insurer after every event.

Do not repair your vehicle or property before it is viewed by the insurer.